How do I view my credit card information when I log into my Gemini Account?
When you log into your Gemini Account you will land on the Marketplace page. You can navigate to your credit card dashboard by clicking on the card image at the bottom right of the app or if on the web version you click on the card tab on the top of the page.
Where can I find my 16 digit account number, security code, and expiration date?
For your security we do not print this information on the physical credit card. You can access this information by logging into your account, navigate to your card dashboard and clicking on "Card details."
Does the Gemini credit card work with Google Pay and Apple Pay digital wallets?
Yes, the Gemini Credit Card works with Google Pay and Apply Pay.
Does the Gemini Credit Card work for contactless payments?
Yes, although you must first make at least one transaction with the physical credit card using a contact process by inserting the credit card in the terminal or swiping it. After one contact purchase is made, your card will now work with contactless payment terminals.
What is my available credit?
Your available credit is the amount of credit you have available to make additional purchases and transactions. You can find your available credit by signing into your account at creditcard.gemini.com or into the Gemini mobile app.
Can I request a credit limit increase?
We currently do not accept requests to increase your credit limit.
Can I request a credit limit decrease?
If you would like to decrease your credit limit, you can either call customer support or log into your account and send a message to credit card support with the requested credit limit. Gemini Constellation will review your request and respond in a timely manner.
Where can I find my credit limit and APR?
Your credit limit and APR are provided when you are approved for the account. You can also log into your account and view them by clicking on card settings from the credit card dashboard.
What is an A.P.R.?
A.P.R is the Annual Percentage Rate and represents the annual rate you are charged for borrowing money. Your card comes with two A.P.Rs. There is one for purchase transactions and one for cash advances. See your credit card terms and conditions for additional details.
Can I request a lower A.P.R./interest rate?
We currently do not accept request to lower your A.P.R./ interest rate
How do I report a lost/stolen or damaged card?
If your card was lost or stolen please call customer support immediately so we can deactivate your account, identify any charges you don't recognize and send you a new card. If you have charges you do not recognize we will open up a dispute and investigate those charges. If your card was damaged and no longer works, call customer support and we will send you a new card.
What do I do if I suspect fraud on my account?
If you suspect fraud on your account, please immediately log into your account and lock your card or call customer support and alert the agent. We will help you identify any charges you don't recognize as well as send you a new card.
How do I lock my card to prevent it from being used?
To prevent your card from being used, you can log into your account, navigate to your card dashboard and go to card settings, scroll down to Account security, and click the toggle next to "Lock card". You will unblock the card with the same process.
How do I unlock my card so that it can be used for transactions and purchases?
To unlock your card, you can log into your account, navigate to your card dashboard and go to card settings, scroll down to Account security, and click the toggle next to "Unlock card." If your card was locked by Gemini, you will need to call Gemini customer support to see if it can be unlocked.
What do I do if I don't recognize a charge on my account, the charge is incorrect, or the service was not performed properly?
If you have one of these scenarios you can log into your account, click on the transaction, and report an issue to begin the disputes process. You can also submit a dispute by calling Gemini customer support. Please note the fastest way to settle a dispute is by contacting the merchant directly.
How long does a dispute investigation take?
A dispute investigation may take up to two billing cycles but not exceed 90 days. During that time we will issue a temporary credit on your account and you will not have to pay the disputed amount.
How can I get an identity theft form?
You can get an identity theft form at identitytheft.gov and follow the instructions.