Gemini closing accounts in the UK, EU, and Australia - Everything you need to know – Gemini

What is happening

Effective 6 April 2026, Gemini will close all customer accounts in the United Kingdom, European Economic Area, and Australia.

During the first phase of the wind down process, existing customers will be able to continue using their accounts without disruption. However, creation of new accounts and all incentive programs will be disabled for these regions.

Starting 5 March 2026, all customer accounts in these regions will be placed in withdrawal-only mode. Australian accounts will enter crypto withdrawal-only mode on 1 March 2026.

What you need to do

In the run up to Gemini’s closure of services, we recommend existing customers refrain from making any new fiat or crypto deposit. However, these operations will continue to be available as usual until 5 March 2026 for UK and EU customers, and until 28 February 2026 for Australian customers.

Customers with staked assets should begin the process of unstaking them as soon as possible to avoid delays or disruptions.

Customers who wish to sell their crypto assets for fiat should do so ahead of 5 March 2026 for UK and EU, or 28 February 2026 for Australia.

We also recommend cancelling any active recurring orders.

All crypto and fiat assets on these accounts should be withdrawn ahead of 6 April 2026.

If you wish to transfer your assets to another exchange, we have partnered with eToro to ensure a smooth transition and special signup bonuses for Gemini clients in the UK, EU, and Australia transitioning to the eToro exchange.

How to transfer a Gemini account to eToro

Gemini is partnering with eToro to help customers transfer assets ahead of Gemini’s closure of services in the UK, EU, and Australia.

To receive ensure a smooth transition, please sign up for an eToro account using this link.

By signing up with this link, EU and AU customers may also be also eligible to receive a bonus according to the amount that you transfer into the new account.

Please note, you are free to withdraw your assets and move them to whichever platform or service you prefer. We encourage you to do your own research when selecting a crypto platform, as Gemini is not responsible or liable once assets leave the exchange.

What happens if funds are left in the account after 5 March 2026

Starting 5 March 2026, all customer accounts in the affected regions will be placed in withdrawal-only mode. This means that customers will no longer be able to sell any crypto assets remaining on the account.

For Australian customers: AUD withdrawals to bank accounts will no longer be available after 28 February 2026. If you have remaining AUD balance after 1 March 2026, please contact our support team for assistance.

Any remaining crypto or fiat balance should be withdrawn during this phase and ahead of 6 April 2026.

How to avoid delays or disruptions

Ensure your account is verified

If your account is not fully verified, you will need to complete the verification process in order to withdraw your crypto assets. You can find more information on how to complete the verification process here.
Ensure you are able to withdraw your crypto assets

Some day-to-day activities may temporarily prevent you from withdrawing your crypto assets. Please ensure you avoid these ahead of the scheduled closure of your account. You can find the most common reasons for crypto withdrawal restrictions here.
Ensure Address Book and Approved Addresses are up to date

If you have Withdrawal Protection (EU and AU) or Approved Addresses (UK) feature enabled, make sure you add any crypto withdrawal address as soon as possible. As a reminder, it may take up to 7 days to approve a new address for withdrawals. You can find out more about Withdrawal Protection here and about Approved Addresses here.
Prove ownership of self-hosted wallets (EU customers only)

Under the EU & EEA’s Travel Rule requirements, you must prove that you control any self-hosted wallet address before withdrawing crypto to it. If you wish to withdraw your crypto assets to a self-hosted wallet, we ask that you complete this attestation ahead of 5 March 2026, as Small Deposit Test verification might no longer be available after this date. You can find more information on this here.
Complete any pending deposit attestations (EU and UK customers only)

Having pending deposit attestation will prevent you from performing withdrawals or trades until you provide the required information. Please ensure that you have no pending deposit attestations in your Deposit Page.
Sell crypto assets that you can’t/don’t want to withdraw

If you are unable to, or do not wish to withdraw one or more of the crypto assets on your account, we recommend that you sell them ahead of 5 March 2026.
Ensure your bank account is verified for withdrawals

In order to withdraw fiat to your bank account, you will need to ensure it is fully verified. If your bank account has not been verified, you will see your bank account marked as “Pending” on your Payment Methods page. In order for withdrawals to be enabled for this account, you will need to send a wire/bank transfer from that bank account to verify the account. Please ensure you complete these steps ahead of 5 March 2026 for UK and EU customers, or 28 February 2026 for Australian customers, as deposits will no longer be available after these dates.
Please see here for instructions on how to link and verify a bank account.
Unstake any staked crypto asset

If you have staked assets, you should begin the unstaking process as soon as possible to avoid any delays in case of extended unbonding periods. For customers who are given an unbonding time period that goes beyond the 6 April 2026 deadline we will be circulating additional instructions on offboarding your staked assets.
You can find instructions here.
Close any open perpetual positions
If you have any open perpetual (perps) positions, you must close all positions before your account enters withdrawal-only mode on 5 March 2026.
Once your account is in withdrawal-only mode, trading will no longer be available, and you will not be able to open or close perps positions. Any open positions at that time may be force-closed by Gemini at the prevailing market price.
To avoid unexpected liquidation, fees, or losses, we strongly recommend closing all perpetual positions as early as possible.

FAQs

What will happen to my personal data after account closure?

After your account is closed, Gemini will retain and process your personal data in accordance with applicable laws and regulations.
Certain information may be retained for legal, regulatory, tax, or compliance purposes, even after account closure. Where permitted, Gemini will securely delete or anonymize personal data that is no longer required to be retained.
For more information, please review Gemini’s Privacy Policy.
Supplemental Privacy Notice for Australia
Supplemental Privacy Notice for EEA/UK Region
How can I contact support if I can no longer log in?

If you’re unable to log in, we recommend starting with our Help Center for self-service guidance, which is often the fastest way to resolve sign-in issues.
If you still need help after reviewing the Help Center, you can contact Gemini Customer Support by submitting a request using this form.
Please provide as much detail as possible so our team can assist you efficiently.
I am due to receive a referral or promotion credit, will I still receive it?

No. All referral and promotions programs have been discontinued for customers in the EU and Australia.
Will I still be able to download transaction history?

Once your account is closed, you will no longer be able to access or download your transaction history through the Gemini platform.
We strongly recommend downloading all transaction records and statements as soon as possible and before your account is closed. This includes trade history, deposits, withdrawals, and any other account activity you may need for tax, accounting, or personal records.
What happens if my account is restricted or under review?

If your account is restricted or under review, your ability to trade or withdraw funds may be limited while the review is ongoing.
You are still responsible for completing any required actions or providing requested information as soon as possible. Delays in resolving account reviews may affect your ability to withdraw funds before your account enters withdrawal-only mode or before final account closure.
We strongly recommend contacting Gemini Support immediately and responding promptly to any requests to help resolve the review before the stated deadlines.
Will I be able to reopen my account in the future?

If you relocate outside of the UK, EU, and Australia in a country within our Areas of Availability and would like to reopen your account, please reach out to Gemini Customer Support by submitting a request using this form.
How will my funds be safeguarded during this transition?

UNITED KINGDOM:
Funds received for payment services/e-money are required to be safeguarded under the UK e-money/payments regime. Our safeguarding explanation can be found here.
Funds held with payments and e-money firms are not directly protected by the FSCS. (Safeguarding is different from FSCS protection.)

EUROPEAN ECONOMIC AREA:
Funds you provide to us for payment services and/or in exchange for e-money are required to be safeguarded under the Irish/EU payments and e-money regulatory regime. Our safeguarding explanation can be found here.
Funds held with payment institutions and electronic money institutions are not covered by the Deposit Guarantee Scheme (DGS). (Safeguarding is different from DGS protection.)

Need help?

If you have questions for Gemini, you can reach out to the Gemini support team here.