A Gemini customer support agent may request for a photo from you to verify your identity before proceeding with your support request.
Verification Photo
The following are required in the verification photo:
- A view of your full face.
- Your ID that was used to register with Gemini. This was either a passport or driver's license. If your ID has expired, you may upload the picture using your newly issued ID.
- A hand-written note that states the current date and an additional word or series of numbers which is provided by Gemini underneath.
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Please ensure that the image is saved as a JPEG, JPG or HEIC file type.
IMPORTANT: Do not send the photo to any third party. The photo must be sent via the SendSafely link provided by Gemini.
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How do I upload the verification photo to SendSafely?
To upload a file via our secure Gemini DropZone please follow the steps below:
1. To begin the process, please click on the SendSafely link sent to you which will have the following format (https://gemini.sendsafely.com/dropzone/sendsafely/<your Gemini support ticket number>)
2. To verify your email address, enter your email address and click “Submit”
3. Check your inbox for an email with the subject line “Gemini Secure Data Transfer System” from no-reply@sendsafely.com
4. Copy the email verification code and paste it into the box on the Secure File Drop page. Then click “Submit”
5. On the Secure File Drop page, drag the file you would like to upload onto the page, or click on the lock icon to search your computer for the file to upload
6. Once the file has been selected, click “Submit” at the bottom to upload your file