US Regulatory Authorities

• New York State Department of Financial Services - If you are located in the State of New York and have a complaint, please first contact Gemini Support.  If you still have an unresolved complaint, you may also direct your complaint to the attention of: New York State Department of Financial Services, One State Street, New York, NY 10004-1511; +1 (800) 342-3736; consumers@dfs.ny.gov. Please visit www.dfs.ny.gov and use the New York State Department of Financial Services Consumer Complaint Portal to file a complaint with DFS.

• For a full list of state regulators and their contact information, please see our User Agreement here.

Correspondence
Please direct correspondence to:
Gemini Trust Company, LLC
600 Third Avenue, 2nd Floor
New York, NY 10016
lawenforcement@gemini.com

+1 (866) 240-5113

UK Regulatory Authorities 

• For more information on the UK complaints process see the Gemini Payments UK User Agreement here.

• UK User Complaint Process:

Gemini Payments UK, Ltd and Gemini Intergalactic UK, Ltd are affiliates of Gemini Trust Company, LLC and wholly owned subsidiaries of Gemini Space Station, LLC. Gemini Payments UK, Ltd is authorised and regulated by the Financial Conduct Authority, under Firm Reference Number: 900988. Gemini Intergalactic UK, Ltd is registered with the Financial Conduct Authority, under Firm Reference Number: 921817.

This means that should you be unhappy with how your complaint has been handled, you may be able to refer your complaint to the Financial Ombudsman Service.

If we haven’t been able to resolve your complaint within eight weeks, or you’re not satisfied with the outcome that you have received, you can refer your complaint directly to the Financial Ombudsman Service. Please note - If you receive a final response email from us and you want to contact the Financial Ombudsman Service, you’ll need to do this within 6 months of receiving our email.

• You can contact the service by writing to:

The Financial Ombudsman Service                                                                                     

Exchange Tower

London E14 9SR

• You can also phone them on 0800 023 4 567 or 0300 123 9 123
  Or visit the Financial Ombudsman Service Website here. 

Please note that services offered through Gemini Intergalactic UK, Ltd. are not handled by the Financial Ombudsman Service. If you’d like more information regarding this, please refer to our T&Cs or ask our customer support team for more information.