I finished registration, when will I be verified?

Verification timeline has been impacted by higher than usual volume. Please note, documentation must be up to date (not expired) and clearly visible (not blurry and shows all 4 corners) for our team to review. 

For more information on Verification please see our Help Article: How long does it take to get verified?

How can I open an account using an IRA/401K/Trust?

In order to use your IRA/401K/Trust on Gemini, you will need to open an institutional account. In order to set up an institutional account, please submit the onboarding questionnaire on our website here. Once submitted, a member of our team will contact the registered email address on file an onboarding package. 

What are Gemini's Areas of Availability?

You can review an up to date list of where Gemini is available here. We're working through the registration process around the world as quickly as possible and it's our first priority as a business to globally accept all customers, but we can't estimate how long this will take.

What documents are required for your verification?

U.S. Applicants:

Proof of identity — your valid state-issued ID, driver’s license, passport or passport card.

International Applicants:

Proof of identity — your passport from your country of citizenship; national ID and/or driver’s license from your country of residence as registered with Gemini.

Please ensure you are using your full legal name that matches your legal documentation as this appears to be a common cause of delays in verification.

For more information on verification please see our Help Article: What documents are required for your verification?

How do I change my phone number?

In order to change your phone number (whether you opted to receive your 2FA codes via SMS or push notifications) in Gemini, you will first need to change the phone number with Authy. 

The steps to changing your phone number in Authy are as follows:

1. Navigate to this link.
2. Input your old phone number and your new phone number.
3. Then, you will receive an email from noreply@authy.com to your email address associated with your account to confirm this change was one you made.
4. After Authy confirms the phone number change it typically takes 3-4 business days to process. During this time, please do not log in/access your Authy account as this may result in delays or rejection of your phone number change request.

Please note, if you go to your Authy app and receive a notification that your Multi-device is disabled for your account, you will need to visit https://www.authy.com/phones/reset in order to recover your Authy account. Once you begin the reset process, you will receive SMS text message updates on the progress from Authy.

After Authy has completed updating to your new phone number, please open a support ticket here to let our support team know of the updated phone number so we can update your account information.

Please note, we do not accept VoIP/prepaid numbers and the number must be a phone number from the country you are registered in.

How do I change my address?

Please follow the below for the instructions to update your home address:

1. Navigate to the Account Settings page
2. Click Edit address
3. Enter your new address in the pop-up menu.
4. Click Update to save the updated address.

* Please note, this account update feature is only available via the web exchange at this time.

How do I change my email address?

If you would like to update your email address, please navigate to the Security settings on the web or mobile browser (not currently available on the Gemini app). Once there, click on "Security Options" on the right-hand corner (next to your current email address). When prompted, enter your new email and current Gemini password.

For security purposes, changing your email address will result in a 24-hour hold on all crypto withdrawals.

How do I change my password?

Select "Forgot your password?" located on the sign in page. Then follow the instructions on the next page by entering your registered email address and Gemini will send you an email to password reset.

For security purposes, changing your password will result in a 72-hour hold on crypto withdrawals.

How do I close my account?

You can close the account from either your mobile browser or web, however, this is currently not offered on the Gemini app.

First, you will need to have your account balance at $0. If you have any pending ACH transfers you will need to wait for those to clear after 5 business days to initiate a withdrawal, which you can do here: Transfer Page.

Once you have received your funds, please navigate to the Profile Setting's Page and follow the below steps:

1. Click on the hyperlink labeled "Close your Gemini account" at the bottom of the page under ACCOUNT CLOSURE.
2. To complete the account closure type in all caps "CLOSE"

If you would ever like to reopen your account, please email us back with the request and we can provide the steps to getting you trading again!

Please reach out to our support team here if you are having any trouble closing your account.

How do I view my trading history?

To view your trading history please login to your Gemini account and click here to view your transaction history.

How do I withdraw crypto from my Gemini account?

If you'd like to transfer your crypto to an external wallet or exchange, please navigate to the Withdrawal Page Here and follow the steps below:

1. Select the currency from the dropdown
2. Select the destination address (this is provided by your external wallet or exchange)
3. Input the amount
4. After reviewing transfer details, select Request Withdrawal

• If you are using the Authy app for Two-Factor Authentication (2FA), the withdrawal can only proceed if you approve the transaction on your Authy app within 4 minutes of requesting the withdrawal.
• If you receive Two-Factor Authentication codes via SMS, you will receive a text message with your 2FA code to approve the transaction. 

Why am I unable to withdraw my crypto?

Your crypto withdrawals may be temporarily restricted for a few different reasons:

• Sign-In From a New Device (action required)
• Pending Bank Transfer (4-5 business day hold)
• Pending Debit Card Transfer (24 hour hold)
• Password reset (72 hour hold)
• New Authy device detected (24 hour hold)
• Your account is not fully verified (action required)

For more information please see our Help Article: Why am I unable to withdraw my crypto?

Where is my crypto withdrawal?

Transfers over a crypto blockchain network require nodes that verify and broadcast transactions, and miners that group transactions into blocks. When your transaction is first broadcasted, it lives in a mempool before being mined. In a distributed system, it may take a few moments for the changes to propagate so that your transaction shows up everywhere. Because of fluctuations in each network’s traffic it can be difficult to predict how long a transaction will take to be confirmed.

For more information please see our Help article: Why is there a delay in my crypto transfer?

Can I use a debit card to purchase crypto?

Yes you can! You can add a debit card by going to settings on your account, then funding sources methods. From there, you can provide the name and billing address for your card. Please note that the name and billing address must match the account holder.

After this, you will need to verify your card. You will see two small micro-deposits on your bank statement. These charges will be between $0.99 and $1.99 in value (or an equivalent in your local currency). To verify your card, we’ll ask that you please confirm the amount that was charged to you. Once verified, the charges will be reversed.

Please note, you can not use debit cards to purchase crypto on Gemini ActiveTrader™ or send a withdrawal to a registered debit card. For more information on debit cards please see our Help Article: Can I Use A Debit Card To Make A Purchase On The Gemini Exchange?

How do I fund my Gemini account?

You can fund your Gemini account with fiat such as USD (and more) or crypto.

For more information on how to fund your Gemini account, please see our Help Article: How do I fund my Gemini Account?

When will my wire transfer clear?

Wire deposits timelines can vary depending on the location and internal policies of your bank as well as the time of day the wire was submitted. An expected timeline is 24-48 business hours.

For more information on ACH transfers, please see our Help Article: When will my wire transfer clear?

Why do I need to submit a wire to verify my bank account?

Wire deposits allow us to verify that a bank account is held in the name of the sending user or institution and that the registered account details are correct.

For more information on how to add your bank and submit a wire transfer please see our Help Articles: How do I send a Wire Transfer? 

What are the transfer limits?

For a full overview on transfer limits,  information on transfers, please see our Help Article: What are the transfer limits?

Why can't I withdraw my funds?

• Pending Bank Transfer (4-5 business day hold)
• Pending Debit Card Transfer (24 hour hold)
• Your account is not fully verified (action required)
• Bank account is not verified (wire deposit may be required to verify bank account)

What do I do if my account has been compromised?

If you feel like your Gemini account may have been compromised or hacked, please submit a request to support@gemini.com as soon as possible so our Customer Support team can assist you.

We also recommend changing your password by visiting your Gemini account Security Settings:  Then, click on “Security Options” and click on “Change Password”

What is ActiveTrader™?

Gemini ActiveTrader™ is a trading interface that offers advanced charting, additional trading pairs, order types, and deeper order book visibility. If you would like to enable the Gemini ActiveTrader™ interface, click here. Our ActiveTrader™ fee schedule can be found here. Please note, you can not use debit cards to purchase crypto on Gemini ActiveTrader™.

The ActiveTrader™ interface is not available for the Gemini app, but you can still utilize the fee schedule on the go by using your mobile browser! I have listed the directions to adding ActiveTrader platform to the appropriate mobile devices below:

For iPhone users:

1. Open Gemini ActiveTrader in your mobile browser
2. Select the share button for the browser window (Bottom middle for iPhone Safari)
3. Select "Add to Home Screen," Add Title, and then tap "Add"
4. The link will then appear as an App on your home screen

For Android users:

1. Open Gemini ActiveTrader in your mobile browser
2. Click the three vertical dots on the upper right side of the screen
3. Select "Add to Home Screen," Add Title, and then tap "Add" (Chrome Browser) or Select "Page" > "Add Page Shortcut" (Firefox Browser)
4. The link will then appear as an App on your home screen

For more information on ActiveTrader™ please see our Help Article: What is Gemini ActiveTrader™?

How do I Buy and Sell on Gemini web and App?

If you would like to buy or sell on either the Web interface or Gemini app, please see our Help Article: How do I Buy and Sell on the Web interface and App?

How do I download my trading history?

You can download your trading history by following the steps below:

1. Navigate to the Statements & History Page 
2. Click the Transaction History tab
3. Click on the download icon next to your Exchange or Staking history.
4. Select the desired date range from the pop-up and click on "Download .xlsx" and select your desired date range. Click "Download .xlsx" and the transaction history will download onto your device.

If your account is set to the Gemini ActiveTrader™ view, you can see your trading history at the base of your dashboard. The completed orders section will display the past 50 completed orders of your account. To see all of your orders in one place, go here.

What Do I Need To Know About Cryptocurrency Tax Reporting?

Gemini provides required IRS forms and Federal/State reporting for crypto transactions on our exchange to users who have met the minimum threshold for tax purposes. To see more information on tax related items, please go here.