If you’re unsure about the legitimacy of a communication regarding your Gemini account, here's what you need to know:

Gemini will never:

1. Cold call you about “support” or “account management.” If you receive an unexpected call claiming to be from Gemini that doesn’t match one of the legitimate reasons listed below, do not engage. 
2. Email links asking you to log in, move money, or share verification codes.
3. Ask you to send crypto—or any other payment—outside the platform.
4. Ask for your secret recovery phrase. Anyone with this phrase can access your funds. 

Gemini ONLY contacts you in the following ways:

1. Emails from @gemini.com which never ask you to move money or click on links to authenticate yourself. The only emails that require you to follow a link are to validate a new device or email account you have added.  And if you have not done so, that email is likely to be a scam.  
   • Note: @em.gemini.com, @e.gemini.com  and @news.gemini.com are legitimate sub-domains of @gemini.com because they end with .gemini.com
2. One-time code verification codes sent for: 
   • Email: Codes for new email address or new-device verification.
   • SMS: Code sent once to verify your phone number - never for anything else. Below are the phone numbers these codes will be sent by:
     • (952) 234-8378
     • Short Code: 22395
3. Emails from @e.gemini.com 
4.  Phone calls from Gemini Credit Card Customer Support. You may receive a call for the following
   reasons:
   • To verify your identity if an extended fraud alert is on file during your credit card application
   • To return your call if a previous call with our support team was dropped or interrupted
   • To remind you to activate your credit card if it is at risk of auto-closing
   • To discuss a past due credit card balance
   • If you requested a callback instead of waiting on hold. These calls will play an automated message confirming the call is from Gemini Credit Card Customer Support
      
5.  Text messages related to your Gemini Credit Card. You may receive a text to confirm a
   transaction that meets certain fraud risk criteria.

Enter every code only inside the official Gemini app or Gemini.com. 

Red flags for identifying scams:

1. Request to move money to a new wallet address.
2. Pressure to act immediately via deadlines, and threats.
3. Request to install any app other than the Gemini app.
4. Spelling or grammar mistakes.
5. Requests for passwords, OTPs, wallet keys, or payments over the phone.
6. When in doubt, STOP. Always remember you can email support@gemini.com if you receive an unexpected email from Gemini.

For additional information on keeping your account safe, as well as examples of common scams, please review this blog post.