If you’re unsure about the legitimacy of a communication regarding your Gemini account, here's what you need to know:

Gemini will never:

1. Call you. We will not cold call you for any reason including “support” or “account management.” Please do not answer unknown phone calls claiming to come from Gemini.
2. Ask you to call us. Gemini will never ask you to call a phone number for support. Gemini Customer Support does not support inbound phone calls.
3. Text you about your account. We do not send SMS messages about your account or password resets. The only text you’ll ever get from us is the one-time code that proves you own your phone.
4. Email links asking you to log in, move money, or share verification codes.
5. Ask you to send crypto—or any other payment—outside the platform.
6. Ask for your secret recovery phrase. Anyone with this phrase can access your funds. 

Gemini ONLY contacts you in the following ways:

1. Emails from @gemini.com which never ask you to move money or click on links to authenticate yourself. The only emails that require you to follow a link are to validate a new device or email account you have added.  And if you have not done so, that email is likely to be a scam.  
   • Note: @em.gemini.com and @news.gemini.com are legitimate sub-domains of @gemini.com because they end with .gemini.com
2. One-time code verification codes sent for: 
   • Email: Codes for new email address or new-device verification.
   • SMS: Code sent once to verify your phone number - never for anything else. Below are the phone numbers these codes will be sent by:
     • (952) 234-8378
     • Short Code: 22395

Enter every code only inside the official Gemini app or Gemini.com. 

Red flags for identifying scams:

1. Request to move money to a new wallet address.
2. Pressure to act immediately via deadlines, and threats.
3. Request to install any app other than the Gemini app.
4. Spelling or grammar mistakes.
5. Requests for passwords, OTPs, wallet keys, or payments over the phone.
6. When in doubt, STOP. Always remember you can email support@gemini.com if you receive an unexpected email from Gemini.

For additional information on keeping your account safe, as well as examples of common scams, please review this blog post.