Step 1 - Sign in: Go to gemini.com or open the Gemini app. Enter your email and password.

Forgot your password? See How do I change my password or reset my password if I have forgotten it?

Step 2 - Start recovery: On the 2FA screen, select "Recover Your Account".

If this option does not appear, your account is not eligible for self-service recovery. Contact Customer Support for assistance.

Step 3 - Complete verification:  Verify the email and phone number on your Gemini account. Depending on your account status, you may also need to upload a government-issued ID or complete a live motion selfie.

Step 4 - Add a new 2FA method: Set up a new two-factor authentication method: either a Passkey or an Authenticator App.

Important notes

• If you are attempting the recovery on the Gemini app, ensure you have the latest version of the app installed.
• You have 3 attempts to complete recovery. If unsuccessful, wait 24 hours before retrying.
• A successful recovery triggers a 72-hour hold on digital asset withdrawals.