How do I create a passkey on mobile?

If using an IOS/Android device you will need to either;

• have iCloud/Google Password Manager password syncing turned on.
• have another password manager installed like bitwarden, 1Password etc.

Otherwise creating a passkey on the mobile app or web via a scan of the QR code will not work as you will not be able to save passkeys that will work across all your devices.

To create a Passkey via the mobile app;

1. First ensure that you have installed the latest version of the Gemini app on your mobile device.
2. Secondly, ensure you have updated your mobile device to IOS version 17 or greater if using an Apple device or Android version 10 or greater if using an Android device.
3. Then, log into your account on the app and follow the steps below:

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    • Visit your account settings by clicking the profile icon on the top right.
    • Select "Security Settings"
    • Click on "Add a Passkey"
    • Follow the prompts to create the passkey on your mobile app using Face/Touch ID or device PIN and ensure its saved to your cloud passkey manager (iCloud, Google Password Manager, Bitwarden, 1Password, etc.).
    • You can scan QR code prompted on the web with your mobile device and choose the cloud provider where you stored your passkey to sign in successfully using the cross-device passkey you just created.

How do I create a passkey on desktop?

If you use Gemini on the web browser, please follow the steps below:

• Head to the Security page here
• Click on "Create Passkey"
• Follow the prompts to create the passkey on your screen

You can either create your passkey on a mobile device (preferred), or

directly on your desktop device, without need for a smartphone. This can be done in a few different ways, including:

• Preferred) Using a password manager (e.g. iCloud, Google Password Manager, Bitwarden, 1Password). Ensure that if you are using non-native passkey cloud providers such as Bitwarden and 1Password then those password managers are also installed on the mobile device for mobile app access. Additionally, ensure iCloud or Google Password Manager is turned on in your mobile device if using native cloud providers on mobile.
• Using a Hardware Security Key compatible with FIDO2: Note that this key might not be able to be used for logging in to your mobile device.
• Using built-in security features of the device (eg. Windows Hello). Note that this Windows Hello or other device specific passkeys from your computer might not be able to be used for logging in to your mobile device.

What happens if I fail to properly establish a passkey setup on my exchange account?

The creation of a passkey will be required  but you will have the option to set up an authenticator app of your choice after failing to register your passkey twice. You can use applications such as Google Authenticator, Duo Mobile, Microsoft Authenticator or others for authenticator apps. Funds will not be lost and  we are here to help to establish continued access.

Can I have multiple passkeys?

Yes, you can setup multiple passkeys from the same device or from different devices. We encourage you to set up passkeys that are cross-device and/or synced to cloud password managers (iCloud, Google Password Manager, Bitwarden, 1Password, etc.) so that only one passkey allows you to sign in across all your devices.