Two-factor authentication (2FA) is a required security measure to confirm you are in control of your login credentials before signing-in to better secure your account. 2FA is a requirement and cannot be disabled for your account.
Here are the 2FA options we currently support, listed in order of most secure to least secure:
- Passkeys: Passkeys provide an industry-leading, user-friendly method of authentication, offering enhanced account protection. We highly recommend using Passkeys for 2FA as they provide the highest level of security and a simple user experience.
- Hardware Security Keys (WebAuthn): Hardware security keys offer a highly secure method of 2FA, providing strong protection against phishing and other online threats.
- Authy: Authy is a popular 2FA app that generates time-based one-time passwords (TOTPs) for authentication.
- SMS: While SMS is an option for 2FA, it is less secure than the above methods due to the risk of SIM-swapping attacks and other vulnerabilities.
Please consider using the most secure method available to you for your 2FA needs.
If you have updated the phone number (or updated your mobile device) registered to your account, please take a look at this support article to regain access to your account: How do I use 2FA with my new phone device/number?
More details about our 2FA options could be found in these articles: