Logging In with a New Phone (Same Phone Number)

Using Passkey for 2FA:

If your passkey was set up to be cross-device using cloud services to store the passkey (i.e. iCloud, Google Password Manager, 1Password, Bitwarden, etc.), then you do not require a new passkey setup.

If your passkey was set up to be device-specific (i.e. stored in your Google Chrome browser, Windows Hello, etc.), then you need to log back into the device to create a new passkey using your phone or cloud credential storage providers which can be synced cross-device.

Using Authenticator App for 2FA:

Install your preferred authenticator app (Google Authenticator, Duo Mobile, etc.) on your new phone. Sign in to your authenticator app account. If your authenticator app was backed up to the cloud or has a native recovery mechanism within the authenticator app, Gemini will appear in the application list within your authenticator app on the new device which you can continue to use to sign in.

If you don’t have your authenticator app backed up, you will need to either change this setting in the old device (preferred) or go through support to get you back into the app.

Changing Your Phone Number

In order to change your phone number, please open a support ticket here to let our support team know of the updated phone number so we can update your account information.