Your crypto withdrawals may be temporarily restricted for a few different reasons:
- Sign-In From a New Device
- Pending Bank Transfer (ACH)
- Pending Debit Card Transfer (24 hour hold)
- Password reset (72 hour hold)
- New Authy device detected (72 hour hold)
- Your account is not fully verified (action required)
- Pending Verification/Registration
- Open sell limit order
Please note: this article covers withdrawing your crypto to an external digital asset address, external exchange, or wallet. If you are looking for help withdrawing fiat from Gemini to your bank account, please click here.
SIGN-IN FROM A NEW DEVICE
Our system is able to recognize changes in a point of entry, such as a new browser being used, a VPN, a new IP address or having recently cleared your cache or cookies. As a precaution, a withdrawal hold will automatically be placed on the account from this new point of entry.
To authorize this newly detected computer or laptop for withdrawals, here are the steps to authorizing your device set up:
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Check your email inbox for the email with the subject line: We're making sure it's you!
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In this email, you will need to click on the link that is provided from the same device and browser (if applicable) in order to authorize the device as a trusted source and re-enable withdrawals.
If you are receiving a message after doing so saying Further verification required, please try the following steps:
- Open the new device email that was sent to you and copy the verification link.
- Open your internet browser separately.
- Paste the link into the browser and hit enter.
To authorize this newly detected mobile device, here are the steps to authorizing your device set up:
- Open your mobile browser (NOT the email app) to your inbox (i.e. gmail.com, outlook.com)
- Find the email with the subject line: "We're making sure it's you!"
- Click the verification link in the email
Again, this should register as from the same device used when signing into your Gemini account.
PENDING BANK TRANSFER (ACH)
If you recently made a buy order using a Bank Transfer (ACH), the funds are pre-credited into your Gemini account so you can trade at our discretion but will not be available for withdrawal until the ACH deposit fully clears. All ACH deposits take four to five business days to clear and the withdrawal hold will be active for the duration that the funds are in transit.
Please note, the funds may have left your bank account but this does not indicate that they have reached your Gemini account.
Note: Business days do not include weekends and federal US holidays. Any transfer initiated on a non-business day will start processing on the next business day.
You can check your Portfolio page for any holds on your account resulting from pending ACH transfers. If you have a pending ACH transfer that has not yet reached us, you will see a note next to your USD balance that says "(#) Holds Pending”. You can hover over this text to view the details of the transfer.
PENDING DEBIT CARD TRANSFER
If you recently made a buy order using a Debit card, a 15 minute withdrawal hold is placed on your account. This includes Debit card payments made using Apple Pay and Google Pay. The withdrawal hold will be active for the duration that the funds are in transit.
Please note, the funds may have left your bank account but this does not indicate that they have reached your Gemini account. You can check your Account Balance page for any holds on your account resulting from pending transfers.
PENDING VERIFICATION
If your account is not fully verified, you will need to complete registration in order to be able to withdraw your funds. You can view our registration requirements here.
OPEN SELL LIMIT ORDER
If you have an open sell limit order, you will need to cancel it in order to be able to withdraw your crypto.
OUTLOOK SAFELINK NOTICE
Outlook SafeLinks can break the approve device link. This issue affects Microsoft-owned email domains (e.g., outlook.com, hotmail.com, live.com, msn.com).
If device authorization fails, try one of the following:
1. Disable SafeLinks
- Sign into outlook.live.com via a web browser.
- Go to Settings > Premium > Security.
- Under Advanced Security, toggle SafeLinks off.
- Open the Gemini approve device link.
- Re-enable SafeLinks if desired.
2. Bypass SafeLinks Without Disabling
- Copy the Gemini approve device URL from the email, or the web browsers address bar. Ensure the URL begins with exchange.gemini.com and not any other domain. This ensures the link is legitimate, and functions correctly. If the URL is altered (e.g., prefixed with another domain like Outlook SafeLinks), it may fail to open in the Gemini App.
- Paste the URL into a note on your device, or text it to yourself.
- Click the link from there to avoid SafeLinks from Outlook.
Note for EU & EEA Customers: As of the 30th of December 2024 for EU & EEA customers, only transfers of ERC-20 tokens, ETH, and BTC are supported on Gemini. Whilst you can still freely trade and hold these unsupported tokens within Gemini, we will be removing the unsupported tokens from deposit and withdrawal options, with the exception of transfers to and from a self-hosted wallet. For more information see here.
Note for Singapore Customers: Singapore customers can only withdraw crypto to TRUST exchanges or self-hosted wallets that they own and control. Withdrawals are limited to cryptocurrencies on Bitcoin or Bitcoin Fork networks (e.g., Litecoin, Bitcoin Cash, Dogecoin) or the Ethereum/ERC20 blockchain. Read about the Singapore Travel Rule Requirements here.
Note for UK Customers: As of 17th November 2023 for UK customers, only transfers of ERC-20 tokens, ETH, and BTC are supported on Gemini. Whilst you can still freely trade and hold these unsupported tokens within Gemini, we will be removing the unsupported tokens from deposit and withdrawal options, with the exception of transfers to and from a self-hosted wallet. For more information see here.