Our system is able to recognize changes in a point of entry, such as a new browser being used, a VPN, a new IP address or having recently cleared your cache or cookies. As a precaution, a withdrawal hold will automatically be placed on the account from this new point of entry.

To authorize this newly detected computer or laptop for withdrawals, here are the steps to authorizing your device set up:

1. Check your email inbox for the email with the subject line: We're making sure it's you!

2. In this email, you will need to click on the link that is provided from the same device and browser (if applicable) in order to authorize the device as a trusted source and re-enable withdrawals.

If you are receiving a message after doing so saying Further verification required, please try the following steps:

1. Open the new device email that was sent to you and copy the verification link.
2. Open your internet browser separately.
3. Paste the link into the browser and hit enter.

To authorize this newly detected mobile device, here are the steps to authorizing your device set up:

Again, this should register as from the same device used when signing into your Gemini account.

If you recently made a buy order using a Bank Transfer (ACH), the funds are pre-credited into your Gemini account so you can trade at our discretion but will not be available for withdrawal until the ACH deposit fully clears. All ACH deposits take four to five business days to clear and the withdrawal hold will be active for the duration that the funds are in transit.

Please note, the funds may have left your bank account but this does not indicate that they have reached your Gemini account.

Note: Business days do not include weekends and federal US holidays. Any transfer initiated on a non-business day will start processing on the next business day.

You can check your Portfolio page for any holds on your account resulting from pending ACH transfers. If you have a pending ACH transfer that has not yet reached us, you will see a note next to your USD balance that says "(#) Holds Pending”. You can hover over this text to view the details of the transfer.

If you recently made a buy order using a Debit card, a 15 minute withdrawal hold is placed on your account. This includes Debit card payments made using Apple Pay and Google Pay. The withdrawal hold will be active for the duration that the funds are in transit.

Please note, the funds may have left your bank account but this does not indicate that they have reached your Gemini account. You can check your Account Balance page for any holds on your account resulting from pending transfers.

OPEN SELL LIMIT ORDER

If you have an open sell limit order, you will need to cancel it in order to be able to withdraw your crypto. 

OUTLOOK SAFELINK NOTICE 

Outlook SafeLinks can break the approve device link. This issue affects Microsoft-owned email domains (e.g., outlook.com, hotmail.com, live.com, msn.com).

If device authorization fails, try one of the following:

1. Disable SafeLinks

• Sign into outlook.live.com via a web browser.
• Go to Settings > Premium > Security.
• Under Advanced Security, toggle SafeLinks off.
• Open the Gemini approve device link.
• Re-enable SafeLinks if desired.

2. Bypass SafeLinks Without Disabling

• Copy the Gemini approve device URL from the email, or the web browsers address bar. Ensure the URL begins with exchange.gemini.com and not any other domain. This ensures the link is legitimate, and functions correctly. If the URL is altered (e.g., prefixed with another domain like Outlook SafeLinks), it may fail to open in the Gemini App.
• Paste the URL into a note on your device, or text it to yourself.
• Click the link from there to avoid SafeLinks from Outlook.