Your digital asset withdrawals may be temporarily restricted for a few different reasons:
- Sign-In From a New Device
- Pending Bank Transfer (ACH)
- Returned Bank Transfer (ACH)
Our system is able to recognize changes in a point of entry, such as a new browser being used, a VPN, a new IP address or having recently cleared your cache or cookies. As a precaution, a withdrawal hold will automatically be placed on the account from this new point of entry.
You will receive an email to the inbox of the email address associated with your Gemini account, with the instructions on how to authorize your device.Please be sure to have firstname.lastname@example.org and email@example.com to your verified email addresses contacts.
If your device is detected as a new point of entry and you attempt to withdraw digital assets, you will see a message that reads:
“Digital asset withdrawals are unavailable from this device. To authorize digital asset withdrawals, please check your email for a confirmation link.”
If you recently made a deposit with a Bank Transfer (ACH), the funds are pre-credited into your Gemini account so you can trade immediately but will not be available for withdrawal until the ACH deposit fully clears. All ACH deposits take 4-5 business days to clear and the withdrawal hold will be active for the duration that the funds are in transit.
Please note, the funds may have left your bank account but this does not indicate that they have reached your Gemini account.
Note: Business days do not include weekends and federal US holidays. Any transfer initiated on a non-business day will start processing on the next business day.
You can check your Account Balance page for any holds on your account resulting from pending ACH transfers. If you have a pending ACH transfer that has not yet reached us, you will see a note next to your USD balance that says “1 Holds Pending”. You can select “View Hold” to view the details of the transfer.
If you have a pending Bank Transfer (ACH) and attempt to withdraw digital assets before it has cleared, you will see a message that reads:
“You do not have any digital assets available for withdrawal”
If a Bank Transfer (ACH deposit) is returned to your bank account and you had already used the pre-credited funds to buy cryptocurrency, we will debit your account with the same amount that was deposited. If this causes your account balance to go negative, you will have to deposit funds or sell of your cryptocurrency to bring your account balance back to positive.
Please note, you will have to initiate another deposit if you want the funds available in your account.
If an ACH deposit has failed to reach us, you will see a negative USD balance on your Account Balance page. You will need to deposit additional USD if you want to withdraw the digital assets available in your account.