Transfers over a digital asset blockchain network require nodes that verify and broadcast transactions, and miners that group transactions into blocks. When your transaction is first broadcasted, it lives in a mempool before being mined. In a distributed system, it may take a few moments for the changes to propagate so that your transaction shows up everywhere. Because of fluctuations in each network’s traffic it can be difficult to predict how long a transaction will take to be confirmed. You can check the status of your transaction using any of the block explorers below:

Bitcoin block explorers:

• https://live.blockcypher.com/
• https://blockstream.info/ 

Ether and ERC-20 token* (See list of supported ERC-20 tokens at the bottom of page) block explorers:

• https://etherscan.io
• https://ethplorer.io/

ZCash block explorers:

• https://explorer.zcha.in/

Bitcoin Cash block explorers:

• https://explorer.bitcoin.com/bch
• https://blockchair.com/

Litecoin block explorers:

• https://live.blockcypher.com/ltc/
• https://chainz.cryptoid.info/ltc/

If your digital asset transaction is not properly reflected in your Gemini account, please contact us here with the following details:

• The digital asset type
• Withdrawal/Deposit address
• Approximate time of transaction
• Transaction hash

For more information on supported ERC-20 tokens please see the article: What digital assets are supported on the Gemini Exchange?