For customers who are located in the European Economic Area (“EEA”) or other locations subject to EU data protection law (collectively, “European Residents”), we adhere to relevant EU data protection laws. For purposes of this section, “personal data” has the meaning provided in the General Data Protection Regulation (EU) 2016/679 (“GDPR”). 

Please see our Privacy Policy for more information.

How do I exercise my privacy rights?

European Residents have the following rights under GDPR, subject to certain exceptions provided under the law, with respect to their personal data:

Rights to Access and Rectification. You may submit a request that Gemini disclose the personal data that we process about you and correct any inaccurate personal data.

Right to Erasure. You may submit a request that Gemini delete the personal data that we have about you. 

Right to Restriction of Processing. You have the right to restrict or object to our processing of your personal data under certain circumstances.

Right to Data Portability. You have the right to receive the personal data you have provided to us in an electronic format and to transmit that Personal Information to another data controller.

You can exercise your privacy rights by submitting a support ticket by following this link.

For your security, we will require your identity to be verified before we can proceed with providing your information if you submit a request by email.

When will I receive my data?

You will generally receive our response to your data access request at the verified email address on your Gemini account within 30 days after submission of your request if no further information is required from you, though this may be extended an additional 30 days in certain circumstances, in which case we will provide you notice of the extension within 30 days.

We will follow up with you within 10 days of receiving the request to confirm if we will need more information.