How do I log in if i have a new phone (with the same phone number)?
First, head to Authy Creation page to reinstall the Authy app on your device after uninstalling.
Once installed, the Authy app will prompt you to enter your phone number (the same number registered with your Gemini account). Authy will send you an SMS text message with a code to enter into the Authy app and the Gemini token should re-appear shortly.
If you don’t receive the text, your token does not reappear or you’re still experiencing issues, please reset your account at Authy Reset page.
How do I change my phone number?
In order to change your phone number (whether you opted to receive your 2FA codes via SMS or push notifications) in Gemini, you will first need to change the phone number with Authy.
The steps to changing your phone number in Authy are as follows:
- Navigate to this link.
- Input your old phone number and your new phone number.
- Then, you will receive an email from firstname.lastname@example.org to your email address associated with your account to confirm this change was one you made.
- After Authy confirms the phone number change it typically takes 3-4 business days to process. During this time, please do not log in/access your Authy account as this may result in delays or rejection of your phone number change request.
Please note, if you go to your Authy app and receive a notification that your Multi-device is disabled for your account, you will need to visit https://www.authy.com/phones/reset in order to recover your Authy account. Once you begin the reset process, you will receive SMS text message updates on the progress from Authy.
After Authy has completed updating to your new phone number, please open a support ticket here to let our support team know of the updated phone number so we can update your account information.
Please note, we do not accept VoIP/prepaid numbers and the number must be a phone number from the country you are registered in.