At Gemini, your trust and confidence are central to everything we do. That’s why we want you to know about the  Consumer Duty — a regulation introduced by the UK’s Financial Conduct Authority (‘FCA’) to make financial services work better for customers like you.

What is the Consumer Duty?

The FCA Consumer Duty is a set of rules that require financial firms to deliver good outcomes for retail customers. It came into effect on 31 July 2023, and it applies to all firms that provide financial products and services in the UK, including Gemini.

The Duty sets a higher standard of customer protection across the industry and holds firms to account for putting customers' needs first.

What does this mean for you?

Under the Duty, you can expect:

• Clear and transparent communication
  We avoid jargon and explain products and risks in a way that’s easy to understand.
   
• Fair value
  You should receive fair pricing that reflects the benefits and risks of the product or service.
   
• Support that works for you
  We’re committed to providing customer support that’s accessible and responsive when you need it.
   
• Products and services that meet your needs
  We ensure our offerings are designed to deliver good outcomes for you and are continuously reviewed.
   

Gemini’s Commitment

We take the Consumer Duty seriously. It aligns with our mission to empower you with greater choice, independence, and opportunity in the world of crypto,safely and responsibly. We review our services regularly to ensure we meet the FCA’s standards and go beyond them where possible.