Here are some common questions:

• Is this a business account or joint account?
  At this time, only debit cards for individual bank accounts are supported on the Gemini exchange. The card holder must be the Gemini account owner.
  
  
• Is this a credit card?
  Only debit cards are supported on the Gemini exchange.
  
  
• Is the debit card a Mastercard or a Visa?
  Visa and Mastercard debit cards are accepted in all of Gemini’s areas of availability.
  
  
• Is the debit card a prepaid card?
  We are not able to accept prepaid debit cards.
  
  
• Does the billing address entered match what your bank has on file?
  Please confirm with your bank and enter the billing address exactly as what is on your bank statement.
  
  
• Did you enter the correct CVV or security code?
  Card cannot be verified if the wrong code is entered. This is a 3 or 4 digit number located on your card.
  
  
• Did you enter the correct expiration date?
  Card cannot be verified if the wrong expiration date is entered.
  
  
• Have you tried using a different web browser?
  Please try using a different web browser or our mobile app.
  
  
• Do you already have multiple debit cards added to your Gemini account?
  At this time, you can only have 2 debit cards added to a Gemini account at a time. 

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If you are still unable to add your debit card, please contact support or your banking institution.