Your account has gone negative due to your bank transfer failing to reach our account.
Why is my balance negative?
When you initiate a Bank (ACH) Transfer, it takes five business days for your financial institution to confirm that funds are available to leave your account. For your convenience, Gemini has made these funds available in your account to trade during the 5 business day waiting period. As you had used these funds to purchase digital assets, when the deposit failed and we attempted to pull our funds back, your account was brought into the negative.
How can I bring my account back to good standing?
In order to bring your Gemini account back into good standing, you will need to bring your USD balance to $0 or above within 24-48 hours of receiving the Account Offset notice.
Please note that you will not be able to withdraw any of your digital assets held with Gemini until your account is back in good standing.
You can bring your USD balance to good standing ($0 or above) using the following methods:
Why did I receive an email that my assets were sold?
Per the Gemini User Agreement, we have the right to offset your negative balance in your Fiat Account by selling the necessary amount of Digital Assets in your Digital Asset Account on the open market at a price within 5% of the Prevailing Market Price to offset such negative balances.
If you would like to review the initial notice, you can so by searching your inbox for the email subject line: “Gemini - Negative USD Balance - Account Offset”