Note: this article is not relevant for UK or EU & EEA customers. Please see this article for instructions on how to withdraw your crypto as a UK customer and this article if you are an EU or EEA customer.
If you'd like to transfer your crypto to an external wallet or exchange, please navigate to the Withdrawal Page Here and follow the steps below:
- Select the currency from the dropdown
- Select the destination address (this is provided by your external wallet or exchange)
- Input the amount (please be aware of common withdrawal holds)
- After reviewing transfer details, select Request Withdrawal
If you are using the Authy app for Two-Factor Authentication (2FA), the withdrawal can only proceed if you approve the transaction on your Authy app within 4 minutes of requesting the withdrawal.
If you receive Two-Factor Authentication codes via SMS, you will receive a text message with your 2FA code to approve the transaction.