Effective 6 April 2026, Gemini has ceased operations in the United Kingdom, European Economic Area, and Australia.
During the first phase of the wind down process, existing customers were able to continue using their accounts without disruption. However, creation of new accounts and all incentive programs was disabled for these regions.
Starting 5 March 2026, all customer accounts in these regions were placed in withdrawal-only mode.
After 6 April 2026, Gemini will be closing accounts with a zero balance.
For customers who continue to hold assets on the platform after this date, Gemini will continue to safekeep cryptoassets, and safeguard fiat funds, in accordance with applicable legal and regulatory requirements while those assets remain on the platform.
Customers will continue to be able to withdraw their remaining assets, subject to any applicable restrictions.
Gemini is continuing to make arrangements to finalise the migration of eligible customer assets.
In the meantime, you are free to withdraw your assets and move them to whichever platform or service you prefer. We encourage you to do your own research when selecting a crypto platform, as Gemini is not responsible or liable once assets leave the exchange.
Please note: For customers in Europe, only transfers of ERC-20 tokens, ETH, SPL tokens, Solana and BTC are supported for withdrawals to other exchanges. Other assets may only be withdrawn to self-hosted wallets. For more information see EU & European Economic Area Travel Rule Requirements and United Kingdom Travel Rule requirements.
If you choose to transfer your crypto assets to another crypto exchange, please review their list of supported assets and transfer networks.
What will happen to my personal data after account closure?
\nAfter your account is closed, Gemini will retain and process your personal data in accordance with applicable laws and regulations.
Certain information may be retained for legal, regulatory, tax, or compliance purposes, even after account closure. Where permitted, Gemini will securely delete or anonymize personal data that is no longer required to be retained.
For more information, please review Gemini’s Privacy Policy.
Supplemental Privacy Notice for Australia
Supplemental Privacy Notice for EEA/UK Region
How can I contact support if I can no longer log in?
\nIf you’re unable to log in, we recommend starting with our Help Center for self-service guidance, which is often the fastest way to resolve sign-in issues.
If you still need help after reviewing the Help Center, you can contact Gemini Customer Support by submitting a request using this form.
Please provide as much detail as possible so our team can assist you efficiently.
I am due to receive a referral or promotion credit, will I still receive it?
\nNo. All referral and promotions programs have been discontinued for customers in the EU and Australia.
\nWill I still be able to download transaction history?
\nOnce your account is closed, you will no longer be able to access or download your transaction history through the Gemini platform.
We strongly recommend downloading all transaction records and statements as soon as possible and before your account is closed. This includes trade history, deposits, withdrawals, and any other account activity you may need for tax, accounting, or personal records.
What happens if my account is restricted or under review?
\nIf your account is restricted or under review, your ability to trade or withdraw funds may be limited while the review is ongoing.
You are still responsible for completing any required actions or providing requested information as soon as possible. Delays in resolving account reviews may affect your ability to withdraw funds before your account enters withdrawal-only mode or before final account closure.
We strongly recommend contacting Gemini Support immediately and responding promptly to any requests to help resolve the review before the stated deadlines.
Will I be able to reopen my account in the future?
\nIf you relocate outside of the UK, EU, and Australia in a country within our Areas of Availability and would like to reopen your account, please reach out to Gemini Customer Support by submitting a request using this form.
\nHow will my funds be safeguarded during this transition?
\nUNITED KINGDOM:
Funds received for payment services/e-money are required to be safeguarded under the UK e-money/payments regime. Our safeguarding explanation can be found here.
Funds held with payments and e-money firms are not directly protected by the FSCS. (Safeguarding is different from FSCS protection.)
EUROPEAN ECONOMIC AREA:
Funds you provide to us for payment services and/or in exchange for e-money are required to be safeguarded under the Irish/EU payments and e-money regulatory regime. Our safeguarding explanation can be found here.
Funds held with payment institutions and electronic money institutions are not covered by the Deposit Guarantee Scheme (DGS). (Safeguarding is different from DGS protection.)
If you have questions for Gemini, you can reach out to the Gemini support team here.
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